Privacy Policy

General:

• Zontra OS Private Limited, a company incorporated under the provisions of the Companies Act, 2013 with its registered office at Gurgaon, Haryana, India and with its affiliates worldwide (the "Company" or "Zontra") provides a field operations management platform on the website at https://zontra.co.in ("Website") and/or mobile applications to help organizations manage field teams by tracking attendance, location, and task completion. At Zontra we respect your need for online privacy and protect any personal information that you may share with us, in an appropriate manner.
• Our practice with respect to use of your personal information is as set forth below in this privacy policy statement ("Privacy Policy"). As a condition to use services rendered by the Company ("Zontra Services"), you consent to the terms of the Privacy Policy as set out on our Website. This Privacy Policy describes the Company's policies and procedures on the collection, use and disclosure, transfer and storage of the information provided by the end users of the Website and the mobile application ("Application"). The Company shall not use the user's information in any manner except as provided under this Privacy Policy.
• Every user who accesses or uses the Website and/or the Application (together the "Software") agrees to be bound by the terms of this Privacy Policy as posted on the Website from time to time. This Privacy Policy is a part of and incorporated within, and is to be read along with the Terms of Service.

Information Collected:

• Account Information: When you register for an account, we collect your name, email address, phone number, company name, job title, and other information necessary to provide our services.
• Location Data: With your consent, our mobile application collects precise location data (GPS) to enable features such as attendance tracking, geofencing, route optimization, and live location monitoring. Location data is collected both when the app is in the foreground and background during work hours as configured by your organization.
• Device Information: We collect device identifiers, operating system version, device model, and application version to ensure compatibility, security, and to improve our services.
• Usage Data: We collect information about how you use the Software, including features accessed, actions taken, timestamps, and interaction patterns.
• Photos and Media: With your permission, our application may access your camera to capture photos for attendance verification, task completion proof, and expense documentation.
• Communication Data: We may collect information from your communications with us, including support requests and feedback.

Use of Information:

• To provide, maintain, and improve the Zontra Services including GPS tracking, attendance management, task management, and analytics features.
• To enable your organization's administrators to monitor field operations, verify attendance, and track task completion.
• To generate reports and analytics for your organization regarding field team performance and operations.
• To communicate with you about service updates, security alerts, and support matters.
• To detect, prevent, and address technical issues, fraud, and security threats.
• To comply with legal obligations and enforce our terms and policies.
• To improve and develop new features and services based on aggregated, anonymized usage patterns.

Disclosure of Information:

• With Your Organization: Data collected through the Application is shared with your employer or organization's administrators as part of providing the field operations management service. This includes location data, attendance records, task completion status, and related information.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform, including cloud hosting, analytics, and customer support services. These providers are bound by confidentiality obligations.
• Legal Requirements: We may disclose information when required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• We do not sell your personal information to third parties.

Data Security:

• We implement industry-standard security measures to protect your information, including encryption of data in transit (TLS) and at rest (AES-256).
• Access to personal information is restricted to authorized personnel who need it to perform their job functions.
• We conduct regular security assessments and audits to identify and address vulnerabilities.
• Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

Data Retention:

• We retain your personal information for as long as your account is active or as needed to provide the Zontra Services.
• Location data is retained according to your organization's configured retention policies, with a default retention period of 90 days.
• Upon account termination or request, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required for legal compliance or legitimate business purposes.

Your Rights:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal information, subject to legal and contractual restrictions.
• Data Portability: You may request a copy of your data in a portable format.
• Withdraw Consent: You may withdraw consent for location tracking through your device settings, though this may affect the functionality of the Application.
• To exercise these rights, please contact us at privacy@zontra.co.in or through your organization's administrator.

Cookies and Tracking:

• Our Website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content.
• You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our Website.
• We may use analytics services that collect information about your use of our Software to help us improve our services.

Children's Privacy:

• The Zontra Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
• If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

International Data Transfers:

• Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Changes to This Policy:

• We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Website and updating the "Updated" date at the top.
• Your continued use of the Zontra Services after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us:

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: